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Customer Service

Contact Customer Service

We do our best to meet our customers expectations. If customer service assistance is required, please contact our customer service department at 877-329-0575 between the hours of 8:00 AM and 5:00 PM CT, Monday through Friday.

Shipping & Delivery

The majority of our products are shipped by FedEx Ground but on occasion smaller orders may be sent via the United States Post Office. Depending on the level of customization required to produce the products ordered, shipping will usually occur within 5 to 7 business days from the date of the order. Personalized and custom items may take 5 to 7 days longer. For exact delivery times, please speak with a customer service representative at 877-329-0575.

Free Preview Policy

All of our videos (DVDs only) are available for a FREE 30 day purchase consideration Preview. Choose any three video programs and try them FREE for 30 days. To qualify, submit a signed request on your organization’s letterhead or call 877-329-0575. At the end of the 30 days, simply keep the programs and pay the invoice or call your customer service representative for a Return Authorization.

100% Money Back Guarantee

Your Complete Satisfaction is Guaranteed. We stand behind every product we sell. If you’re not absolutely pleased, for any reason, we will make an exchange, issue a credit or refund your purchase price. Simply call for a return authorization number and further instructions within 30 days of purchase. All returned products must be in resalable condition. This policy does not apply to customized, imprinted or special order items. All returns require prior authorization number.

Program Replacement Policy

Any DVD that becomes damaged or defective from normal usage will be replaced FREE OF CHARGE for as long as the title is offered for sale. Proof of purchase is required.

Video Program Rights

Video programs may be shown to general audiences after purchase. For Broadcast Rights on cable or via over-the-air transmission, additional costs and written permission is required. Programs may not be duplicated. For Program Duplication Rights, additional costs and written permission is required. A Digital License is available for an additional cost. A Digital License includes the right to use programs with a digital media system within an organization. Contact your sales representative for further details.

Privacy Policy

Privacy & Security

The following discloses our information gathering and dissemination practices for {{config path=”web/secure/base_url”}}.

What Information We Collect and How We Use It

Any information we collect on our Site generally falls into the Personally Identifiable Information category.

Personally Identifiable Information

This refers to information that lets us know specifically who you are. In general, you can visit our Site without telling us who you are or revealing any Personally Identifiable Information.

Ordering

When you place an order for products or services, we collect Personally Identifiable Information (such as name, contact and billing information, credit card, and other transaction information). We use this information to deliver your order, process payment, and to communicate with you about the status of your order. Credit card information submitted with your order is used only for payment processing and is not retained on our Site. You may request your purchase be shipped by common carrier, in which case certain information will be shared with the respective carrier for delivery purposes.

Our web server software generates logfiles of the IP addresses of computers that access this web site and of what files they access. These web server logs are retained on a temporary basis and then deleted completely from our systems. We also may ask our visitors to provide information about themselves. We may use cookies to maintain a user’s identity between web sessions.

Sharing Your Information

Except as disclosed in this Privacy Statement, we do not sell, trade, rent, or otherwise retransmit any Personally Identifiable Information we collect online unless we have your permission. Any Personally Identifiable Information you provide to us will be used for your purchases and retained in hard copy form of the original invoice as well as within our database system, which generates our invoices.

From time to time, we may be required to provide Personally Identifiable Information in response to court order, subpoena, or government investigation. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release Personally Identifiable Information when we believe that such release is reasonably necessary to enforce or apply our Limited Warranty or to protect the rights, property, and safety of others and ourselves.

We use your IP address and files you access to help diagnose problems with our server and to administer our Web site by identifying which parts of our site are most heavily used.. We also use this information to tailor site content to user needs, and to generate aggregate statistical reports. At no time do we disclose site usage by individual visitors.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Links To Other Web Sites

Links to third-party Web sites may be provided solely for your information and convenience, or to provide additional information for various other goods and services. If you use these links, you will leave our Site. This Privacy Statement does not cover the information practices of those Web sites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.

Changes To This Statement

Any updates or changes to the terms of this Privacy Statement will be posted here on our Site and the date of the newest version posted below. Please check back frequently, especially before you submit any Personally Identifiable Information at our Site, to see if this Privacy Statement has changed. By using our Site, you acknowledge acceptance of this Privacy Statement in effect at the time of use.

Effective Date

The effective date of this policy was March 29, 2014.

This privacy policy sets out how {{config path=”general/store_information/name”}} uses and protects any information that you give {{config path=”general/store_information/name”}} when you use this website. {{config path=”general/store_information/name”}} is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. {{config path=”general/store_information/name”}} may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path=”trans_email/ident_general/email”}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to {{config path=”general/store_information/address”}}.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.