fbpx

Customer Service

At Fire Safety for Life, our goal is to make ordering, requesting catalogs, and getting support as simple as possible. Whether you’re looking for printed materials, videos, or promotional products, we’re here at Fire Safety Education to help you every step of the way.

Placing an Order

Order Online: Add items to your Shopping Cart and follow the Checkout steps. Quick, easy, and secure.

Order by Phone: Call 877-329-0575 for help with quantity discounts, personalization, or questions. Hours: Monday–Friday, 8 am–5 pm CT.

Order by Fax or Mail: Download an order form, complete it, then send via fax to 877-329-0573 or mail to:
Fire Safety Education
725 S Morrison Blvd, Hammond, LA 70403

International Orders: Call 877-329-0575 or email us at sales@firesafetyforlife.com.

Getting a Catalog

Online: Complete our Catalog Request form or view eCatalogs directly in your browser.

By Phone: Call 877-329-0575 and request printed copies.

By Fax or Mail: Send your contact info and areas of interest to 877-329-0573 or mail to:
Fire Safety Education
725 S Morrison Blvd, Hammond, LA 70403

For Conferences: We are happy to provide FREE copies of our catalogs for conferences and workshops—contact us to request for your next event.

Getting Free Samples

Online: “Add Sample to Cart” on any product page and complete checkout.

By Phone or Email: Call 877-329-0575 or email sales@firesafetyforlife.com with your request.

By Fax or Mail: Download an order form, complete it, then send via fax to 877-329-0573 or mail to:
Fire Safety Education
725 S Morrison Blvd, Hammond, LA 70403

DVD Preview Policy: Try any three DVDs FREE for 30 days with a signed request on your organization’s letterhead. At the end of the 30 days, keep the DVDs and pay the invoice. To return the DVDs, all we ask is that you pay the return postage.

Replacement Products

DVDs & Presentation Displays: Damaged or defective items from normal usage are replaced free of charge with proof of purchase. The title must be currently offered for sale. To request a replacement, call 877-329-0575 for a Return Authorization, then send the damaged item to:
Fire Safety Education
725 S Morrison Blvd, Hammond, LA 70403

Guarantee, Price Matching & Returns

100% Satisfaction Guaranteed: Not happy? Exchange, credit, or refund within 30 days.

Price Match Policy: Find a lower price on a new, identical item? We’ll match it within 7 days.

  • The item must be identical, in stock, and available for purchase at that price from an authorized U.S. company (authorization may be verified).
  • All products must be returned in resalable condition.
  • This policy does not apply to customized, imprinted, or special-order items unless the issue was due to our error.
  • We do not match taxes, typographical errors, or clearance items unless our system shows the item as in-stock at that clearance price.
  • All site discounts and coupons apply before we match a competitor’s price.
  • We will match another company’s final price after deducting an instant rebate, but not mail-in rebates, gift cards, or bundled free items that we don’t carry.
  • We include shipping and handling costs in the price comparison. If a competitor doesn’t provide these fees, we add $19.95 to their price for a fair match.

Please note: quantities of price-matched items may be limited. We also reserve the right to limit quantities sold per customer.

Returns: Call 877-329-0575 for a Return Authorization, then send the items to:
Fire Safety Education
725 S Morrison Blvd, Hammond, LA 70403

Shipping & Delivery

Domestic Shipments
Most orders ship via UPS Ground or LTL freight within the continental U.S. APOs, FPOs, Alaska, Hawaii, U.S. Territories, and Canada are typically shipped by USPS Priority Mail. Standard processing is 5–10 business days. Personalized or custom items may take up to 10 business days after artwork approval. For exact delivery times, call us at 877-329-0575.

Shipping & Handling Rates
We’re proud to offer FREE Ground Shipping within the contiguous United States. Need faster service or international shipping? Contact customer service at 877-329-0575 for options.

Standard Shipping Times: You can calculate UPS Ground transit times using the map below.

Shipment Tracking
UPS and LTL shipments come with a tracking or PRO number. You’ll receive your tracking info by email once your order ships. Questions? Call 877-329-0575 or Email Us for assistance.

Payments

Preferred Payment Methods

  • Prepayment by credit card (Visa, MasterCard, and American Express accepted)
  • Prepayment by PayPal
  • Purchase Orders from qualifying organizations
  • Payment terms: Net 30
  • All payments must be in U.S. funds
  • Pricing for products in our catalogs and online is subject to change without notice

Sales Tax: Sales tax is applied to all orders shipping to Louisiana. The current rate is 4.45%.

DVD Broadcast Rights Policy

Video Program Rights
Purchased DVD programs may be shown to general audiences. For broadcast rights—including cable or over-the-air transmission—additional costs and written permission are required.

DVD video programs may not be duplicated. For program duplication rights, a Digital License is available for an additional fee. This license allows the use of programs with a digital media system within your organization.

For more details, please contact us at 877-329-0575.

Product Imprint & Customization

Custom Imprint
Many of our products can be personalized with your name, logo, contact details, or special custom message within the available imprint space.

Artwork Creation Options

  • We accept High Resolution Print Ready Artwork—send files to art@foxpress.com.
  • Our Art Department will create a custom imprint for you using your information.

Artwork Proof Approvals
Once your artwork is complete, we’ll send a digital proof via email for approval. Take your time and check every detail carefully. Once approved, we cannot be held responsible for any errors or omissions in the final printed product.

Full Product Customization
Need something extra-special? We can modify many of our products to meet your unique needs. Swap text, add graphics, or highlight images that speak directly to your community.

Need more information on customization? Then check out our Personalizing Products Tips & Tricks Blog or call 877-329-0575.

At Fire Safety for Life, we strive to make every interaction smooth, simple, and stress-free for our customers. With clear policies, flexible options, and friendly assistance, we ensure your fire safety education products reach your community quickly, accurately, and professionally—because your mission to educate and protect deserves nothing less.

FREE Design Consultation

Fill out the form below to register for your FREE design consultation, or call 877-329-0575 for immediate assistance. Our dedicated sales representative will promptly follow up with you within 24 hours to discuss your design consultation request.